Partnership agreement for offline offices that accept and issue cash (fiat) funds

Partner Code of the AWX Platform

Partner Agreement for the Operation of Offline Offices with Cash (Fiat) Acceptance and Disbursement

1. General Provisions

1.1 This Partner Code (hereinafter referred to as the "Code") governs the terms of interaction between the AWX Platform (hereinafter referred to as the "Platform"), participants of the AWX partner network (hereinafter referred to as the "Partner"), and users of the AWX platform (hereinafter referred to as the "Client").

1.2 The Code establishes the rules and conditions for the operation of Partners engaged in the exchange of cryptocurrency for fiat money and vice versa using P2P (peer-to-peer) models through physical offline offices with cash acceptance and disbursement.

1.3 The "Partner" qualification is granted to individuals or legal entities that have:

passed the registration procedure;

completed verification;

accepted the terms of this Code;

fulfilled other requirements established by the Platform.

1.4 By accepting the Code, the Partner confirms:

familiarization with the Platform's User Agreement;

familiarization with the Platform's Privacy Policy;

familiarization with all other rules and regulations published on the Platform's website;

commitment to comply with the aforementioned documents.

2. Purpose and Subject of the Partnership

2.1 The purpose of the partnership is to provide Platform Clients with a convenient and secure opportunity to exchange cryptocurrency for cash (hereinafter referred to as "Fiat") and vice versa, through a network of authorized Partner offices. Operations are conducted in accordance with best practices and principles of P2P interaction, such as simple registration, speed of creating and executing transactions, and security of participants' assets.

2.2 The subject of the Partnership is the provision by the Partner of services for:

accepting Fiat from the Client for purchasing cryptocurrency using the Platform's functionality;

disbursing Fiat to the Client for selling cryptocurrency using the Platform's functionality.

3. Requirements for Partners

3.1 Registration and Verification:

To create an account on the Platform, the Partner must register via email and provide the following information (transmitted either through a Platform customer service employee or, if this functionality is available on the Platform, during automated onboarding at one of its stages):

Full name;

Passport details;

Contact information;

Registration address/location.

Legal entities additionally provide:

Full details;

Founding documents;

Information about managers and beneficiaries.

The Partner must undergo the Platform's KYC (Know Your Customer) procedure and comply with the Platform's AML (Anti-Money Laundering) policy, available at https://awx.pro/ru/docs/kycaml.

The Platform has the right to request additional documents and information for Partner verification.

3.2 Office Space:

The Partner must have a equipped Office for servicing Clients.

The Partner's Office must have the necessary equipment:

Cash counting machine;

Safe for storage;

Wi-Fi and internet access;

Video surveillance (special requirements exist for ensuring recording with a direct view of the immediate exchange area, cash counting machine, and entrance group, as well as storing the recording for at least 30 days). In case of disputed and conflict situations and inability to access the video recording, the Platform has the right to decide in favor of the Client.

3.3 Financial and Operational Preparation:

The Partner ensures sufficient reserves of both Fiat and cryptocurrency for uninterrupted Client servicing (see section 7 for details).

The Partner is obliged to comply with local legislation requirements and, through its activities, adhere to the standards of FATF (Financial Action Task Force).

3.4 Communication with Clients

The Partner is obliged to:

respond to messages in the Client order chat within 1-2 minutes from the moment of request receipt during the Partner office's working hours, and process all messages received outside working hours within 30 minutes of the start of the working day;

provide Clients with complete and reliable information about rates, limits, and transaction conditions;

assist in working with the Platform's functionality, including:

explanations on the procedure for creating and executing orders;

instruction on using the personal account;

assistance in resolving issues related to the Platform's functionality (the Partner can always contact the Platform's customer support to assist the Client if necessary).

3.5 Adherence to Service Standards

The Platform welcomes the Partners' commitment to a respectful, calm, and clear communication style with Clients, where the Partner does not sell but explains and speaks the Client's language.

The Platform has its own Tone of Voice standard, which it may share with the Partner from time to time, and also requires:

not to allow discrimination or biased attitude towards Clients on any grounds;

maintain confidentiality of Clients' personal data;

ensure transparency of service conditions (fees, limits, transaction execution times);

promptly inform Clients about the status of their orders and possible delays.

4. Partner Rating System (Coming Soon to the Platform)

4.1 The Partner's rating is a motivating element for the Partner and is formed based on the following criteria:

order processing speed time from order receipt to its acceptance for processing;

number of processed orders number of successfully completed orders;

level of customer satisfaction assessment based on the Client feedback system;

compliance with regulations number of recorded Code violations.

4.2 The rating is updated in real time, displayed in the Partner's personal account, and is visible to Clients. The calculation is performed automatically based on Platform data.

4.3 A high rating (the closer to the maximum scale value, the higher) gives the Partner the following advantages:

priority placement in the Platform's search results;

access to exclusive offers from the Platform (e.g., reduced fees);

opportunity to participate in partner programs with increased rewards (e.g., promotional campaigns);

right to place special badges in the profile (e.g., "Verified Partner");

priority support from the Platform team, and more.

4.4 The Partner has the right to request clarification on the current rating and obtain a breakdown for each criterion in their personal account.

4.5. Despite the rating being determined by the Platform, having a high rating or special badges does not mean the Platform's approval of a specific partner and is solely informational in nature about the Partner's activity level on the Platform.

5. Partner's Rights

5.1 Receive technical and consultative support from the Platform team:

on Platform operation issues (the customer service responds to inquiries from both Partners and Clients with priority within 1 minute);

when technical questions arise (resolution may take longer, from 1 hour or more);

in case of disputes with Clients.

5.2 Suggest improvements to the Platform's functionality (the Platform's toolkit is constantly being modernized, and such suggestions can be conveyed either through Customer Service or via a form in the personal account, if available).

5.3 Participate in online and offline training events organized by the Platform:

webinars on new Platform features;

master classes on improving service quality and security, and more.
At the same time, the Partner acknowledges and agrees that the Platform has the right to conduct both free training events for Partners and organize paid training events, in which the Partner may participate under terms additionally agreed upon with the Platform.

6. Partner Onboarding Procedure

6.1 Onboarding is a mandatory process of connecting the Partner to the Platform, including sequential completion of registration, verification, and training stages.

6.2 Onboarding Stages:

6.2.1 Registration and Primary Verification:

Filling out the registration form on the Platform with:

Full name (for individuals) or organization name (for legal entities);

Contact details (phone, e-mail);

Address of the Partner's Office location.

Providing documents according to clause 3.1 of this Code.

Undergoing the KYC procedure.

6.2.2 Filling out the Partner Questionnaire:

The Partner fills out a special form with:

experience working with cryptocurrencies;

planned transaction volume.

The questionnaire is sent to a Platform representative.

6.2.3 Verification and Activation of the Personal Account:

The provided data is verified within a period not exceeding 48 hours.

Based on the verification results:

if successful the Partner's personal account on the Platform is activated;

if shortcomings are identified the Partner is notified with a list of necessary clarifications.

6.2.4 Training Stage:

After personal account activation, the Partner undergoes mandatory training.

Training format (to choose from):

video conference with a Platform representative (duration 60-90 minutes);

in-person meeting at the Platform's office.

Training topics:

working with the Partner's personal account;

procedure for creating and executing orders;

KYC procedure;

communication rules;

use of the Partner's office equipment (video surveillance);

resolution of typical incidents.

6.2.5 Completion of the Onboarding Process:

The Partner gains access to all functions of the personal account on the Platform.

The Partner is provided with user instructions in electronic form.

6.2.6 Responsibility:

The Platform ensures timely training (within 14 working days after the Partner's personal account activation).

If training is not completed within the established period, the Partner's status is suspended until training is completed, with deactivation of listings.

The Partner is obliged to attend the training personally or send an authorized representative.

7. Procedure for Client Servicing by a Partner on the AWX Platform

7.1 General Interaction Scheme

General Principle: The Platform provides its functionality and access to personal accounts to the Partner and the Client for them to conduct a transaction between themselves.

The AWX Platform provides the Client with the following tools:

internal cryptocurrency wallet;

spot trading;

exchange service (buy/sell for fiat);

SWAP;

Telegram mini-app;

mobile application.

Important: The Partner carries out its activities only in the part of the exchange service (buy/sell for fiat). Creating a sell cryptocurrency order is available for registered clients and additionally verified for buy cryptocurrency orders. The Partner sees and processes Client orders received automatically in their personal account.

7.2 Procedure for Client Interaction with the Platform

The Partner agrees to assist their Clients in interacting with the Platform in the manner established by this section 7. If questions arise from the Client regarding the procedure for interacting with the Platform, the Partner may independently provide explanations to the Client, which must comply with this Code, rules, additionally communicated by the Platform to the Partner in writing, or refer the Client to the Platform's technical support to resolve the Client's question.

7.2.1 Registration

Client:

Goes to the AWX Platform website or opens the mobile app/TG mini-app.

Clicks the "Register" button.

Indicates:

e-mail or phone number;

password;

referral code (if any).

Confirms contact (via SMS or e-mail).

Result: creation of a basic account and assignment of an internal wallet on the Platform.

7.2.2 Verification (KYC)

Client:

Goes to the "Verification" section in the personal account.

Uploads documents:

photo of passport/ID;

selfie with the document.

Timing: processing from 5 minutes to 24 hours.

Result: full access to the Platform's functionality.

7.2.3 Familiarization with Exchange Conditions

Client:

Opens the "Cryptocurrency Exchange" section.

Sees the list of Partner listings.

Gains access to:

exchange rates;

transaction limits;

payment methods;

Partner reviews and statistics (coming soon to the Platform).

7.2.4 Creating an Exchange Order

The Partner is obliged to monitor and update the rates and limits of their listings. In particular, managing limits is necessary to avoid situations where the Partner does not have a sufficient volume of funds to fulfill a created Client order. Responsibility for executing incorrect orders lies with the Partner. Systematic violation of this requirement carries the risk of termination of the Partnership.

Client:

Using available filters, sets the exchange type.

Selects a Partner from the list according to rate, limit, and Partner address requirements.

Specifies the required amount and their details.

Creates an order.

Sees order details: number, status, order time, details, transaction conditions, information about the office location, chat with the operator, as well as a cancel button in case of incorrect data.

The order automatically goes to the Partner's personal account, about which a system notification comes from the Telegram bot (with appropriate settings in the Partner's personal account).

7.2.5 Order Processing by the Partner

The Partner in their personal account:

Sees a new order.

Takes it into work.

If necessary, contacts the Client to clarify details.

Then:

According to their internal regulations, the Partner verifies the Client for compliance with the transaction (non-professional market participant, influence of third parties on the Client, etc.). Based on the results of this check, the Partner has the right to refuse the Client to carry out the transaction.

At the Partner's request, specified in the transaction conditions, the Client signs the relevant documents.

When the Client buys cryptocurrency:

The Partner ensures the availability of cryptocurrency on the Partner's Platform account in a volume sufficient to fulfill the transaction and fees.

The Partner, having received the funds, confirms this in the order, after which it automatically changes to the "Paid" status for all transaction participants.

Important: For Clients purchasing cryptocurrency for the first time, the Platform's security system automatically blocks funds in the client's wallet "only for withdrawal to the blockchain" for 24 hours. Early unblocking is possible by the Partner's decision, which must be reported to the Platform's customer support service.

When the Client sells cryptocurrency:

The Client's cryptocurrency in the amount corresponding to the order is blocked in an escrow account.

The Partner, having disbursed the funds, confirms this in the order and informs the Client of the need to also confirm receipt of funds in the order to close it and change it to the "Completed" status. The cryptocurrency is transferred from the escrow account to the Partner's Platform account.

7.2.6 Completion of the Operation

The balances of all transaction participants are updated according to the result.

The transaction is displayed in the operation history of the Client's and Partner's accounts with the possibility to obtain details of the completed operation.

The Client can leave feedback about the Partner.

7.3 The Partner's Role in the Process

7.3.1 The Partner controls:

exchange rates (monitors and updates in the personal account);

transaction limits (minimum/maximum amount);

payment methods (cash, courier, etc.);

exchange conditions;

order validity period.

7.4 Technical Tools for the Partner

7.4.1 The following are available in the personal account: (toolkit may be updated)

"Orders" section list of all Client orders with filters by status, date, amount.

"Rates" section setting exchange rates for different directions.

"Office" section managing data about the physical office (address, working hours, photos).

"Reports" section analytics on completed operations, income, number of orders.

Chat with the Client internal correspondence on a specific order.

7.5 Troubleshooting

7.5.1 If an order is "stuck" or goes into "time-out":

check the internet connection;

refresh the personal account page;

contact the Platform's customer service by any available means.

7.5.2 If the Client does not come to the office:

wait for the order's expiration (set by the Partner);

mark the order as "Canceled".

8. Liability of the Parties

8.1 Partner's Liability:

The Partner bears full responsibility for the safety of fiat funds transferred to them by the Client.

The Partner is responsible for the correctness of the operations they conduct through their personal account on the Platform.

The Partner fulfills local legislation requirements and FATF standards.

The Partner is responsible for the actions of its employees.

The Partner ensures the security of their personal account on the Platform by maintaining the confidentiality of the login and password and is responsible for granting access to third parties.

The Partner compensates for losses caused to Clients and/or the Platform as a result of:

its dishonest actions and/or negligence;

non-compliance with this Code.

The Partner bears full responsibility to the Client, including when transferring an order for its execution to third parties.

8.2 Platform's Liability:

8.2.1 The Platform provides the Partner with access to their personal account and the Platform's toolkit 24/7.

8.2.2 The Platform maintains the confidentiality of the Partner's data in accordance with the Privacy Policy.

8.2.3 The Platform is not responsible for:

the terms of the transaction between the Partner and the Client, not described by this Code;

the actions of the Partner and its employees;

losses of Clients or third parties due to actions performed by the Partner in violation of this Code.

The Platform is not responsible for the safety of cash in the Partner's office.

9. Dispute Resolution Procedure

9.1 The Partner and the Platform resolve disputes that have arisen between them through negotiations, undertaking to:

within 5 working days from the moment the dispute arises, send a written notification;

within 10 working days, conduct negotiations to find a mutually acceptable solution.

9.2 If the dispute is not settled through negotiations, it is subject to resolution in court in accordance with the local legislation of the Platform's registration place.

9.3 Disputes arising between the Partner and the Client are resolved without the participation of the Platform.

10. Term and Procedure for Termination of the Partnership

10.1 The Code is an offer and comes into force from the moment the Partner registers a personal account on the Platform and is valid until termination on the grounds provided for by:

this Code;

the Platform's User Agreement.

10.2 The Platform has the right to unilaterally terminate the partnership agreement:

with prior notification to the Partner 10 calendar days in advance;

immediately in case of gross violation by the Partner of:

the terms of this Code;

the Platform's User Agreement;

legislation.

10.3 The Partner has the right to refuse to fulfill the Code by sending a written notification to the Platform 10 calendar days before the intended date of partnership termination.

10.4 Consequences of partnership termination:

The Partner's personal account is deactivated with the deletion from the Platform of all information about the Partner.

11. Other Conditions

11.1 The Platform has the right to make changes and additions to the Code unilaterally:

changes are published on the Platform's official website;

new terms come into force from the moment of publication, unless otherwise specified in the notification;

continued use of the Platform and the Partner status after the publication of changes means the Partner's agreement with the new terms.

12. Final Provisions

12.1 Registration of a personal account on the Platform by the Partner confirms their:

full understanding of all provisions of the Code;

awareness of the risks associated with cryptocurrency exchange activities;

agreement with the dispute resolution procedure and liability provided for by the Code.

12.2 Issues not regulated by the Code are governed by:

local legislation and the FATF standard;

the AWX Platform User Agreement.

The Code may be supplemented by Platform appendices and regulations.

Effective Date: January 01, 2026
AWX Platform

Download the Partnership Agreement 

Submit a request