Partnership agreement for offline offices that accept and issue cash (fiat) funds

AWX Platform Partner Code

1. General Provisions  

1.1 This Partner Code (hereinafter the "Code") regulates the terms of interaction between the AWX Platform (hereinafter the "Platform"), members of the AWX partner network (hereinafter the "Partner") and users of the AWX platform (hereinafter the "Client").

1.2 The Code establishes the rules and conditions for the operation of Partners engaged in the exchange of cryptocurrencies for fiat money and vice versa using P2P models (peer-to-peer) through physical offline offices with the reception and disbursement of cash.

1.3 The qualification of "Partner" is granted to individuals or legal entities that:

• have completed the registration procedure;
• have completed verification;
• have accepted the terms of this Code;
• have fulfilled other requirements established by the Platform.

1.4 By accepting the Code, the Partner confirms:

• familiarization with the Platform's Terms of Service;
• familiarization with the Platform's Privacy Policy;
• familiarization with all other rules and regulations published on the Platform's website;
• obligation to comply with these documents.

2. Purpose and Subject of Partnership  

2.1 The purpose of the partnership is to provide Platform Clients with a convenient and secure opportunity to exchange cryptocurrencies for cash (hereinafter "Fiat") and vice versa, through a network of authorized Partner offices. Operations are carried out in accordance with best practices and principles of P2P interaction, such as ease of registration, speed of order creation and execution, and security of participants' assets.

2.2 The subject of the Partnership is the provision by the Partner of services for:

• receiving Fiat from the Client for the purchase of cryptocurrency through the Platform's functionality;
• disbursing Fiat to the Client for the sale of cryptocurrency through the Platform's functionality.

3. Requirements for Partners  

3.1 Registration and Verification:

To create an account on the Platform, the Partner is required to undergo registration via email, as well as provide the following information (which is transmitted either through a Platform customer service employee or, if this functionality is available on the Platform, during the automated onboarding process at one of its stages):

• Full name;
• Passport details;
• Contact information;
• Registration/address of location;

Legal entities additionally provide:

• Full company details;
• Incorporation documents;
• Information about directors and beneficial owners;

• The Partner is obliged to undergo the KYC (Know Your Customer) procedure on the Platform and comply with the Platform's AML (Anti-Money Laundering) policy, available at https://awx.pro/ru/docs/kycaml;
• The Platform has the right to request additional documents and information for Partner verification.

3.2 Office Space:

• The Partner must have a fully equipped Office for serving Clients;
• The Partner's Office must have the necessary equipment:
  • Counting machine;
  • Safe for storage;
  • Wi-Fi and Internet access;
  • Video surveillance (special requirements apply to ensuring recording with direct visibility in the immediate exchange area, counting machine area and entrance group, as well as storage of recordings for at least 30 days). In case of disputes and conflict situations and the inability to access the video recording, the Platform has the right to make a decision in favor of the Client.

3.3 Financial and Operational Readiness:

• The Partner ensures sufficient reserves of both Fiat and cryptocurrency for uninterrupted client service (see Section 7 below);
• The Partner is obliged to comply with local legal requirements, and through its activities, meet the standards of FATF (Financial Action Task Force).

3.4 Communication with Clients

The Partner is obliged to:

• respond to messages in the Client order chat within 1-2 minutes from the moment the request is received during the Partner Office's working hours, as well as process all messages received outside working hours within 30 minutes from the start of the working day;
• provide clients with complete and accurate information about exchange rates, limits and transaction conditions;
• provide assistance in working with the Platform's functionality, including:
  • explanations on the procedure for creating and executing orders;
  • instructions on using the personal account;
  • assistance in resolving issues related to the Platform's functionality (the Partner can always contact the Platform's customer support to assist the Client if necessary).

3.5 Compliance with Service Standards

• The Platform welcomes Partners' commitment to a respectful, calm and clear style of communication with Clients, where the Partner does not sell, but explains and speaks the Client's language;
• The Platform has its own Tone of Voice standard, which the Platform may share with the Partner from time to time, and also requires:
  • not to allow discrimination or biased attitude towards Clients on any grounds;
  • maintain confidentiality of Clients' personal data;
  • ensure transparency of service conditions (commissions, limits, execution times);
  • promptly inform clients about the status of their orders and possible delays.

4. Partner Rating System (Coming Soon on the Platform)  

4.1 Partner rating is a motivating element for the Partner and is formed based on the following criteria:

• Order processing speed time from order receipt to acceptance for processing;
• Number of processed orders number of successfully completed orders;
• Client satisfaction level assessment based on the Client feedback system;
• Compliance with regulations number of recorded Code violations.

4.2 The rating is updated in real time, displayed in the Partner's personal account and visible to Clients. The calculation is performed automatically based on Platform data.

4.3 High rating (the closer to the maximum value on the scale, the higher) provides the Partner with the following advantages:

• Priority placement in the Platform's search results;
• Access to exclusive offers from the Platform (e.g., reduced commissions);
• Opportunity to participate in partner programs with increased rewards (e.g., promotions);
• Right to place special labels in the profile (e.g., "Verified Partner");
• Priority support from the Platform team and more.

4.4 The Partner has the right to request clarification on the current rating and receive a breakdown for each criterion in the personal account.

4.5 Despite the fact that the rating is determined by the Platform, the presence of a high rating or special labels does not mean the Platform's approval of a specific partner and is exclusively informational in nature about the Partner's level of activity on the Platform.

5. Partner's Rights  

5.1 Receive technical and advisory support from the Platform team:

• on Platform operation issues (the customer service department responds to inquiries from both Partners and Clients on a priority basis within 1 minute);
• in case of technical issues (resolution may take longer, from 1 hour or more);
• in case of disputes with Clients.

5.2 Propose improvements to the Platform's functionality (the Platform's toolkit is constantly being upgraded and such proposals may be submitted either through the Customer Service or through the form in the personal account, if available).

5.3 Participate in online and offline training events organized by the Platform:

• webinars on new Platform features;
• master classes on improving service quality and security, and more;

The Partner acknowledges and agrees that the Platform has the right to conduct both free training events for Partners and organize paid training events, in which the Partner has the right to participate on terms additionally agreed with the Platform.

6. Partner Onboarding Procedure  

6.1 Onboarding is a mandatory process of connecting the Partner to the Platform, including the sequential passage of registration, verification and training stages.

6.2 Onboarding Stages:

6.2.1 Registration and Primary Verification:

• Filling out the registration form on the Platform with the following information:
  • Full name (for individuals) or organization name (for legal entities);
  • Contact details (phone, email);
  • Address of the Partner's Office location;
• Provision of documents according to clause 3.1 of this Code;
• Passing the KYC procedure.

6.2.2 Filling out the Partner Questionnaire:

• The Partner fills out a special form:
  • Experience working with cryptocurrencies;
  • Planned transaction volume;
• The questionnaire is sent to a Platform representative.

6.2.3 Verification and Activation of Personal Account:

• The provided data is verified within no more than 48 hours;
• Based on the verification results:
  • If successful, the Partner's personal account on the Platform is activated;
  • If deficiencies are identified, the Partner is sent a notification with a list of necessary clarifications.

6.2.4 Training Stage:

• After activating the personal account, the Partner undergoes mandatory training;
• Training format (optional):
  • Video conference with a Platform representative (duration 60-90 minutes);
  • In-person meeting at the Platform's office;
• Training topics:
  • Working with the Partner's personal account;
  • Procedure for creating and executing orders;
  • KYC procedure;
  • Communication rules;
  • Use of Partner office equipment (video surveillance);
  • Resolution of standard incidents.

6.2.5 Completion of the Onboarding Process:

• The Partner gains access to all functions of the personal account on the Platform;
• The Partner is provided with user instructions in electronic form.

6.2.6 Liability:

• The Platform ensures timely training (within 14 business days after activation of the Partner's personal account);
• If training is not completed within the established deadline, the Partner's status is suspended until training is completed with deactivation of advertisements;
• The Partner is obliged to attend the training in person or send an authorized representative.

7. Procedure for Client Service by the Partner on the AWX Platform  

7.1 General Interaction Scheme

General Principle: The Platform provides its functionality and access to personal accounts to the Partner and Client for them to conduct transactions with each other.

The AWX Platform provides the Client with the following tools:

• Internal cryptocurrency wallet;
• Exchange service (purchase/sale for fiat);
• Telegram mini-app;
• Mobile application.

Important: The Partner carries out its activities only within the exchange service (purchase/sale for fiat). Creation of an order for the sale of cryptocurrency is available for registered clients and additionally verified for orders to purchase cryptocurrency. The Partner sees and processes Client orders received automatically in their personal account.

7.2 Procedure for Client Interaction with the Platform

The Partner agrees to assist its Clients in interacting with the Platform in accordance with the procedure established in this Section 7. If the Client has questions about the procedure for interacting with the Platform, the Partner may independently provide explanations to the Client, which must comply with this Code, the rules additionally communicated by the Platform to the Partner in writing, or refer the Client to the Platform's technical support to resolve the Client's issue.

7.2.1 Registration

Client:

• Goes to the AWX Platform website or opens the mobile application/Telegram mini-app;
• Clicks the "Register" button;

Specifies:

• Email or phone number;
• Password;
• Referral code (if any);

• Confirms contact (via SMS or email);
• Result: creation of a basic account and assignment of an internal wallet on the Platform.

7.2.2 Verification (KYC)

Client:

• Goes to the "Verification" section in the personal account;
• Uploads documents:
  • Photo of passport/ID;
  • Selfie with the document;
• Processing time: from 5 minutes to 24 hours;
• Result: full access to the Platform's functionality.

7.2.3 Review of Exchange Conditions

Client:

• Opens the Cryptocurrency Exchange section;
• Sees the list of Partner advertisements;
• Gets access to:
  • Exchange rates;
  • Transaction limits;
  • Payment methods;
  • Partner reviews and statistics (coming soon on the Platform).

7.2.4 Creating an Exchange Order

The Partner is required to monitor and update the rates and limits of their advertisements. In particular, limit management is necessary to prevent situations where the Partner does not have sufficient funds to fulfill the Client's created order. Responsibility for the execution of incorrect orders lies with the Partner. Systematic violation of this requirement carries the risk of termination of the Partner relationship.

Client:

• Sets the exchange type using the available filters;
• Selects a Partner from the list according to the requirements for rate, limit and Partner address;
• Specifies the required amount and their details;
• Creates an order;
• Sees order details: number, status, order time, details, transaction conditions, office location information, chat with the operator, as well as a cancel button in case of incorrect data;
• The order automatically appears in the Partner's personal account, with a system notification from the Telegram bot (with appropriate settings in the Partner's PA).

7.2.5 Order Processing by the Partner

Partner in their personal account:

• Sees a new order;
• Takes it into work;
• If necessary, contacts the Client to clarify details.

Then:

• According to its internal regulations, the Partner conducts a check of the Client for compliance with the transaction (non-professional market participant, influence of third parties on the Client, etc.). Based on the results of this check, the Partner has the right to refuse the Client to carry out the transaction;
• At the Partner's request, specified in the transaction terms, the Client signs the relevant documents;

When the Client purchases cryptocurrency:

• The Partner ensures the availability of cryptocurrency on the Partner's Platform account in an amount sufficient to cover the transaction and commission;
• After receiving the funds, the Partner confirms this in the order, after which it automatically changes to the Paid status for all transaction participants;

Important: For Clients purchasing cryptocurrency for the first time, the Platform's security system automatically blocks funds in the client's wallet "only for blockchain withdrawal" for 24 hours. Early unblocking is possible by the Partner's decision, which they must report to the Platform's customer support service.

When the Client sells cryptocurrency:

• The Client's cryptocurrency in the amount corresponding to the order is blocked in an escrow account;
• After paying out the funds, the Partner confirms this in the order and informs the Client that they also need to confirm receipt of funds in the order to close it and change the status to Completed. The cryptocurrency is transferred from the escrow account to the Partner's Platform account.

7.2.6 Completion of the Transaction

• The balances of all transaction participants are updated in accordance with its result;
• The transaction is displayed in the transaction history of the Client and Partner accounts with the ability to obtain details of the completed operation;
• The Client may leave a review about the Partner.

7.3 Partner's Role in the Process

7.3.1 The Partner controls:

• Exchange rates (monitors and updates in the personal account);
• Transaction limits (minimum/maximum amount);
• Payment methods (cash, courier, etc.);
• Exchange conditions;
• Order validity period.

7.4 Technical Tools for the Partner

7.4.1 Available in the personal account: (tools may be updated)

• "Orders" section list of all Client orders with filters by status, date, amount;
• "Rates" section setting exchange rates for different directions;
• "Office" section management of physical office data (address, work schedule, photos);
• "Reports" section analytics on completed transactions, income, number of orders;
• Chat with the Client internal correspondence on a specific order.

7.5 Troubleshooting

7.5.1 If an order is "stuck" or goes into "time-out":

• Check your internet connection;
• Refresh the personal account page;
• Contact the Platform's customer service by any available means.

7.5.2 If the Client did not come to the office:

• Wait for the order validity period to expire (set by the Partner);
• Mark the order as "Cancelled".

8. Liability of the Parties  

8.1 Partner's Liability:

• The Partner bears full responsibility for the safety of fiat funds transferred to them by the Client;
• The Partner is responsible for the correctness of their transactions through their personal account on the Platform;
• The Partner complies with the requirements of local legislation and FATF standards;
• The Partner is responsible for the actions of their employees;
• The Partner ensures the security of their personal account on the Platform, maintaining the confidentiality of the login and password, and is responsible for transferring access to third parties;

The Partner compensates for losses caused to Clients and/or the Platform as a result of:

• their dishonest actions and/or negligence;
• non-fulfillment of this Code;

The Partner bears full responsibility to the Client, including when transferring an order for execution to third parties.

8.2 Platform's Liability:

8.2.1 The Platform provides the Partner with access to their personal account and Platform tools 24/7.

8.2.2 The Platform maintains the confidentiality of the Partner's data in accordance with the Privacy Policy.

8.2.3 The Platform is not responsible for:

• the terms of the transaction between the Partner and the Client not described in this Code;
• actions of the Partner and their employees;
• losses of Clients or third parties due to actions taken by the Partner in violation of this Code;
• The Platform is not responsible for the safety of cash in the Partner's office.

9. Dispute Resolution Procedure  

9.1 The Partner and the Platform resolve disputes arising between them through negotiations, undertaking to:

• within 5 business days from the date of the dispute, send a written notice;
• within 10 business days, conduct negotiations to find a mutually acceptable solution.

9.2 If the dispute is not resolved through negotiations, it shall be subject to judicial resolution in accordance with the legislation of the Russian Federation.

9.3 Disputes arising between the Partner and the Client are resolved without the participation of the Platform.

10. Validity Period and Termination Procedure of the Partnership  

10.1 The Code is an offer and comes into force from the moment the Partner registers a personal account on the Platform and is valid until termination on the grounds provided for by:

• this Code;
• the Platform's Terms of Service.

10.2 The Platform has the right to unilaterally terminate the partnership agreement:

• with prior notice to the Partner 10 calendar days in advance;
• immediately in case of gross violation by the Partner of:
  • the terms of this Code;
  • the Platform's Terms of Service;
  • legislation.

10.3 The Partner has the right to withdraw from the Code by sending the Platform a written notice 10 calendar days before the proposed date of termination of the partnership.

10.4 Consequences of termination of the partnership:

• The Partner's personal account is deactivated with the removal of all information about the Partner from the Platform.

11. Miscellaneous  

11.1 The Platform has the right to unilaterally amend and supplement the Code:

• changes are published on the Platform's official website;
• new terms come into force from the moment of publication, unless otherwise specified in the notice;
• continued use of the Platform and Partner status after the publication of changes means the Partner's consent to the new terms.

12. Final Provisions  

12.1 Registration by the Partner of a personal account on the Platform confirms their:

• full understanding of all provisions of the Code;
• awareness of the risks associated with cryptocurrency exchange activities;
• consent to the dispute resolution procedure and liability provided for by the Code.

12.2 Issues not regulated by the Code are governed by:

• local legislation and FATF standards;
• the AWX Platform's Terms of Service;

The Code may be supplemented by appendices and regulations of the Platform.

Effective Date: January 01, 2026

AWX Platform

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