Frequently Asked Questions

1. How to buy cryptocurrency from a bank card on AWX?

AWX allows you to buy cryptocurrencies instantly and as easily as possible using Mastercard, Visa or MIR cards. No complicated procedures or cumbersome interface. Just register, add your credit card details and make a purchase at the touch of a button.

2. Registration and configuration of the AWX Exchange portfolio

Registration on the AWX exchange

We are glad to welcome you to our AWX service, here we will tell you how easy and convenient it is to make exchanges, store and trade on our platform!

In order to create an application in the right direction, start trading and use all the tools of our exchange, you need to go through a simple registration procedure or log in if you are already our user.

The registration process takes very little time. How to do it?

Go to the page or click Register in the upper right corner of the site.

Then enter:

  • Your email address and a strong password. (the password must contain at least 9 characters and one capital letter and numbers).
  • Confirm your email by entering the verification code that was sent to it.
  • If you do not receive an email with a confirmation code, you need to check the Spam folder and mark the email that it is not spam!
  • Use your credentials to log in to your account.
  • To further protect your account, we recommend that you immediately install two-factor authentication (Google 2FA) on your device and enable it. It provides a guarantee that the account owner is the only person who can gain access. You can connect the settings section in your Portfolio.

3. Login to your AWX account

The Login button is located in the upper right corner of the site.

Click on it and a form will open for you to log in to your account.

  • Make sure that you are on the site
  • You must enter your email and password in the form. If you have 2FA enabled, also enter the code and click Continue

Ready! You will be automatically redirected to the Basic Trading page.

4. What is verification for and what is KYC?

What is KYC and why is it necessary?

KYC is the verification of the user, confirmation of his identity by requesting personal data. The abbreviation itself comes from the expression Know Your Customer and translates as Know your customer. User verification helps to secure his account and ensure the safety of funds. It is worth remembering that the presence of proof of identity is an indicator of the reliability of the exchange. The platform, which does not require any data from you, accordingly, does not bear any responsibility to you. In addition, proof of identity prevents money laundering and terrorist financing. Passing verification on AWX brings users the following bonuses:

  • account recovery;
  • raising the limit;
  • getting access to operations.

5. How to pass verification

You will need to fill out a form, upload a photo of your document. The whole procedure takes from three to five minutes. For more information, see the Verification section


In this section, the AWX exchange user can submit documents for identity verification (KYC verification).

Go to your personal account, you need to click the "Verification" tab. Next, start verification.

6. How long will my documents be checked? What should I do if I made a mistake in the form?

Confirmation of identity usually takes from 15 minutes to 24 hours. All requests are processed on a first-come, first-served basis, so please wait. In addition, your status in the Verification section will be changed.

7. What is two-factor authentication (2FA)?

Two-factor authentication (2FA) two-level identity verification to gain access to the account, which provides an additional level of account protection. It ensures that the account owner is the only person who can access it, even if someone knows his password. Using a password does not provide adequate data protection, so two-factor authentication is gaining popularity when it comes to cybersecurity. After enabling 2FA, when logging in to your account, in addition to the password, you will need to enter a six-digit authentication code. This code is generated every 30 seconds in the authenticator application (Google Authenticator or its alternative). We strongly recommend that all our users enable this security feature to prevent any potential unauthorized access to their accounts. This feature is necessary to ensure the security of your assets, so please take the time to enable it soon!

8. How do I enable two-factor authentication (2FA)?

We strongly recommend using two-factor authentication to log in to your account. This will protect you from account hacking and loss of your assets.

Download and install the Google Authenticator app on your mobile device.

  • Log in to your account. To do this, click on the "Portfolio" icon and select Settings .
  • Add the AWX tab to the application, scroll down there and see the Two-factor authorization section, you will need to click the bind button, then, in the Google Authenticator program, you click + and choose to scan the QR code or enter the key, select one of the options in the settings and then enter the key presented in our system or scan the code.

That's it, you've enabled two-factor authentication!

9. Is it safe to use the AWX exchange?

Yes! Our main priority in our work is the safety of clients' personal data and the security of their funds. We use advanced methods and technologies in the field of security. We have implemented two-factor authentication (2FA) technology to protect your account.

10. How does the Exchange work?

To make an exchange on the AWX exchange , you need to be:

  • A registered user of the AWX exchange ;
  • Replenish your portfolio in a way that is convenient for you;
  • Replenishment is available from a bank card or a Blockchain transfer;
  • Select the asset to be given or received;
  • Create an application in the exchange direction you need;
  • Specify the banking details and contact details.
  • The average execution time of the application is 5-15 minutes.

11. What should I do if there are difficulties with the exchange?

Please provide the following information in an online chat, telegram or a letter to our mail: [email protected]

detailed explanation of the situation;

a screenshot that will show what went wrong.

We will do our best to resolve your situation as soon as possible!

12. What is spot trading and how to trade on it?

Spot trading is an easy way to invest and trade. When investing in cryptocurrencies, they usually start with a spot transaction on the spot market, such as buying BTC at the market price.

What is the spot market?

This is an open financial market where asset purchase and sale processes take place in a short time.

he buyer purchases an asset from the seller for a fiat currency or an asset agreed upon by the parties. As a rule, delivery from the seller to the buyer occurs instantly, but often it is due to the type of trading asset being bought and sold.

Spot markets are also called cash payment markets, payments are made in advance.

There are several forms of spot markets, trading on them is carried out with the help of a third party exchange. However, you can

to trade directly, without the intervention of exchanges, through over-the-counter transactions.

What is spot trading?

Traders in spot markets make a profit by purchasing assets in the expectation that the prices of these assets will rise.

When this happens, and the price increases to the optimal for the trader, they resell it with the greatest benefit for themselves.

Spot traders often use so-called shorting, that is, the sale of assets and their re-purchase in the event of a price decrease.

13. Does AWX share my personal information?

Information about our users is an important part of our business, and we do not sell our users' personal information to others. AWX transfers users' personal information only as described below, as well as with AWX subsidiaries or affiliated companies that are either subject to this Privacy Notice or adhere to protection methods at least no less than those described in this Privacy Notice.

Third-party Service Providers: We hire other companies and individuals to perform functions on our behalf. Examples include data analysis, marketing assistance, payment processing, content transfer, and credit risk assessment and management. These third-party service providers have access only to personal information necessary to perform their functions, but cannot use it for other purposes. In addition, they must process personal information in accordance with our contractual agreements and only in accordance with applicable data protection laws.

Business Transfer: As we continue to develop our business, we can sell or buy other businesses or services. In such transactions, user information is usually one of the transferred business assets, but remains the subject of promises made in any pre-existing Privacy Notice (unless, of course, the user consents otherwise). In addition, in the unlikely event that AWX or virtually all of its assets are acquired, user information will be one of the transferred assets.

Protecting AWX and Others: We disclose account information and other personal information when we believe its disclosure is appropriate in accordance with the law or our regulatory obligations; enforce or enforce our Terms of Use and other agreements; or protect the rights, property or safety of AWX, our users or others. This includes sharing information with other companies and organizations to protect against fraud and reduce credit risk.

14. How secure is my information?

We design our systems with your security and privacy in mind. We are working to ensure the security of your personal information during transmission using encryption protocols and software.

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your personal information. Our security procedures mean that we may ask you to verify your identity to protect you from unauthorized access to your account password. We recommend using a unique password for your AWX account, which is not used for other online accounts, and log out of it when you finish using the shared computer.

聊天24/7 我们总是保持联系 {{ L('CHAT_BTN_TOCHANGE') }} #{{change.cid}}
工单聊天 合作伙伴: {{ change.orgName }} {{ L('CHAT_BTN_TOCOMMON') }}
AWX bot

{{ hellomessage }}

{{ $bui.getLangId()==='RU' ? L( : $bui.toTranslit(L( }} {{ L('CHAT_USER_SUPPORT') }} ({{ L('USER_TYPE_P2P_OPERATOR') }})
{{ $bui.timeToDate(message.moment, 'onlydate') }} {{ $bui.timeToDate(message.moment, 'timewithzone') }}

{{ L(message.message) }} {{ L(message.message) }}

{{ L('CHAT_CLOSED') }}